How do i return by post?
- Complete the returns form within 14 days on your despatch note and include it with the item. If you no longer have the despatch note, please include the following information with the return:
- Name, Billing address and a contact telephone number
- Email address
- A brief description of the item
- Reason for return using the following codes:
- Faulty
- Incorrect item delivered
- Arrived too late
- Unwanted gift
- Unsuitable
- Doesn't fit
- Other
- Repack the item as securely as possible and send it to:
684 Flat 1 Lordship Lane
N22 5JN London United Kingdom - Make sure you obtain a proof of postage. Returns sent by post are at your own cost.
How long will take for me to receive my refunds?
The refund will go back onto the original payment method and may take up to 3-5 working days. If you paid using your PayPal balance, you will be refunded back to your PayPal balance.
Can i exchange an item i bought online?
We're sorry but we can't offer an exchange as part of our returns process for items purchased online.
If you are returning something and want the same product in a different size or colour, or simply a replacement product, you will need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.
I have received the wrong item, what should i do?
We are sorry this has happened. Please complete the Contact us so our Customer Service team can sort it out for you.
The product i purchased is damaged, what should i do?
If the item is dameged , we will issue a refund or exchange. If the item is not faulty but has suffered from excessive wear and tear, misuse, or malicious damage, we will not offer a refund.